Privacy Policy

Last Reviewed: 19 December 2025

1. Purpose

TraversGray Real Estate Agency Pty Ltd (ABN 14 144 081 818) ("TraversGray", "we", "us" or "our") is committed to protecting the privacy of personal information.

This Privacy Policy explains how we collect, use, disclose, store and manage personal information in connection with our real estate, property management, leasing and related services. It is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Contact Details

TraversGray Real Estate Agency Pty Ltd
51A Erskineville Road, Erskineville NSW 2043
Phone: (02) 9550 2188
Email: info@traversgray.com.au
Website: www.traversgray.com.au

Privacy enquiries, requests for access or correction, and complaints should be directed to our Privacy Officer using the contact details above.

3. Personal Information We Collect

Depending on our relationship with you, we may collect:

  • Name, address, telephone number and email address.
  • Date of birth and identification information where required.
  • Property ownership, leasing and tenancy information.
  • Financial information relevant to a transaction or tenancy.
  • Records of communications with us.
  • Website and online usage information, including IP addresses and cookies.
  • Recruitment information where you apply for employment with us.

We only collect sensitive information where reasonably necessary, authorised by law or with your consent.

4. How We Collect Personal Information

We may collect personal information:

  • Directly from you through inspections, enquiries, applications, meetings, telephone calls, emails, SMS messages and our website.
  • From third parties authorised by you or otherwise permitted by law, including referees, previous agents, landlords, tenants, service providers, tenancy databases and government agencies.
  • Through our website, online forms, cookies and analytics services.

5. Why We Collect and Use Personal Information

We collect, use and disclose personal information to:

  • Provide real estate, leasing and property management services.
  • Facilitate property inspections, transactions and tenancy applications.
  • Manage tenancies and arrange maintenance or repairs.
  • Communicate with clients, prospective clients and service providers.
  • Comply with legal, regulatory and professional obligations.
  • Maintain business records and administer our operations.
  • Send property information, market updates and marketing communications where permitted by law.

If you do not provide requested information, we may be unable to provide certain services.

6. Direct Marketing

We may use your contact details to provide information about properties, services, market updates and promotional opportunities where permitted by law.

You may opt out of receiving marketing communications at any time by using the unsubscribe facility, replying STOP to SMS communications, or contacting us directly.

7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

  • Sellers, buyers, landlords, tenants and their professional advisers.
  • Contractors and service providers engaged in connection with a property or tenancy.
  • Technology providers who support our business systems.
  • Identity verification, tenancy screening and related service providers.
  • Government, regulatory, law enforcement and dispute resolution bodies where required or authorised by law.

We do not sell personal information.

8. Overseas Disclosure

Some technology and cloud service providers used by us may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled in accordance with Australian privacy laws.

9. Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information is retained only for as long as necessary for our business purposes and legal obligations, including obligations arising under property and tenancy legislation. When no longer required, we take reasonable steps to securely destroy or de-identify the information.

10. Access and Correction

You may request access to, or correction of, personal information we hold about you.

Requests should be directed to our Privacy Officer. We may require proof of identity before processing a request. We will respond within a reasonable period and in accordance with applicable privacy laws.

11. Complaints

If you believe we have breached your privacy, please contact our Privacy Officer.

We will investigate your complaint and endeavour to respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992

12. Data Breaches

TraversGray maintains procedures for responding to actual or suspected data breaches.

Where required by law, affected individuals and the OAIC will be notified in accordance with the Notifiable Data Breaches Scheme.

Collection Notice

We collect personal information to provide real estate, property management and related services. This may include facilitating inspections, processing tenancy applications, managing transactions, communicating with you and meeting our legal obligations.

If you do not provide requested information, we may be unable to provide certain services.

For information about how we handle personal information, or to access or correct your personal information, please contact us using the details above or refer to this Privacy Policy.